New Balance storefront
We can’t wait to see you again.

As we welcome you back to select stores, our top priority remains the safety and health of our customers, associates and communities. The next time we see you, things will inevitably feel a little different. We’ve created protocols, in consultation with local regulators and public health officials, for your safety and comfort. From face coverings to new social distancing and dressing room guidelines, these changes are designed to bring you the best experience possible.

Thank you for being part of our New Balance family. We’ve been inspired by how you’ve continued to stay active and push forward during the last few months. Your passion drives everything we do. Stay safe, and we look forward to seeing you soon.

Joe Preston

President & CEO

Safety steps we’re taking in New Balance-owned stores

For information about your local store, please visit our stores page.

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Increasing store cleaning

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Promoting social distancing

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Providing associates with masks and gloves

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Limiting the number of shoppers and associates in stores

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Extending our return policy

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Abbreviating store hours to clean and stock