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Important Shipping Information
- New Balance offers FREE delivery on all orders over £100.00. Packages are delivered via UPS.
- Please note that the following delivery times do not apply to NB1 orders. For more information on the delivery of your NB1 order please contact our Customer Care.
- See table below for time and costs:
Holiday Shipping Deadlines
Our shipping partners are extra busy this year.
Shop early and order by the dates below at the latest to get your gifts by December 23.
UPS Delivery Information
You can track your order by clicking this link.
UPS may deliver an order to the recipient or to any other person appearing to have authority to accept delivery of the shipment on the recipient’s behalf (such as persons at the same premises as the recipient).
If no such person is available at the first delivery attempt the package may be left in the recipient’s letterbox (if suitable) or delivered to the neighbor unless the shipper has excluded such delivery options.
The recipient shall be informed of any alternate delivery arrangements (or redirection to a UPS Access Point®) by a note left at their premises.
Delivery to Multiple Addresses
For deliveries to multiple addresses, simply place a separate order for each delivery address.
UPS Access Point Information
If your parcel has been delivered to a UPS Access Point, please take note of the instructions below when retrieving your order:
You can collect your parcel at the opening times of the Access Point within the next 10 days of the Access Point receiving the parcel.
Always bring a valid form of ID with you, as well as your unique tracking number. You can find your tracking number in the shipping confirmation email or online by tracking your order. This number is 18 characters long and always starts with "1Z" e.g. 1Z29R0336801864298.
If for any reason you are unable to collect the parcel within 10 days, it will be returned to the warehouse and you will be refunded.
UPS Collection scheduling information
If you are unable to return your item/s via a local UPS Access Point, you can schedule a free UPS collection. To schedule a collection, first read the instructions below and then follow this link.
Section 1. Enter the tracking number without any spaces as shown on your pre-paid UPS label. This number is 18 characters long and always starts with "1Z" e.g. 1Z29R0336801864298
Section 2. You do not need to enter a UPS account number, please leave this field blank. Then fill out your contact details for the location where you would like the collection to take place.
Section 3. Please fill out the number of packages that you are returning and calculate the total weight of your package (a pair of shoes is roughly 1KG). Choose the shipping service which is "UPS International Service", then under that heading "UPS Standard".
Section 4. Please fill in the date, time, and any special instructions for the driver for your desired collection time.
Once you have filled in all the necessary information, press Next, review your details, and press Next again.
New Balance does not currently deliver to the following territories:
Akrotiri and Dhekelia
South Georgia and the South Sandwich Islands
British Antarctic Territory
British Virgin Islands
Turks and Caicos Islands
British Indian Ocean Territory
Isle of Man
Guernsey, with dependencies of: Alderney, Herm, Sark