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Call 0800 802 1057

Mon. - Fri.

8AM - 7PM (GMT)

Sat. & Sun. Closed

Important Shipping Information

  • UPS does not deliver on weekends or holidays.
  • New Balance offers FREE delivery on all orders over £50.00. Packages are delivered via UPS.
  • Please note that the following delivery times do not apply to NB1 orders. For more information on the delivery of your NB1 order please contact our Customer Care.
  • New Balance reserves the right to hold any order for suspected fraud.
Destination Shipping Method Delivery Time Delivery Location Delivery Cost Free Shipping Threshold

United Kingdom

Standard

Express

2-3 working days

1-2 working days

Address/Access Point

Address/Access Point

£ 4.50

£ 14.50

£ 50

-

UPS Delivery Information

UPS may deliver an order to the recipient or to any other person appearing to have authority to accept delivery of the shipment on the recipient’s behalf (such as persons at the same premises as the recipient).

If no such person is available at the first delivery attempt the package may be left in the recipient’s letterbox (if suitable) or delivered to the neighbour, unless the shipper has excluded such delivery options.

The recipient shall be informed of any alternate delivery arrangements (or redirection to a UPS Access Point®) by a note left at their premises.

UPS Access Point Information

If your parcel has been delivered to a UPS Access Point, please take note of the instructions below when retrieving your order:

Once your order has been delivered to an Access Point, you can collect your parcel at any time within the next 10 days. Always bring a valid form of ID with you, as well as your unique tracking number. You can find in your tracking number in the shipping confirmation email or online by tracking your order. This number is 18 characters long and always starts with "1Z" e.g. 1Z29R0336801864298.

If for any reason you are unable to collect the parcel within 10 days, it will be returned to the warehouse and refunded.

Schedule UPS Collection

If you are unable to return your item/s via a local UPS Access Point, you can schedule a free UPS collection. To schedule a collection, first read the instructions below and then follow this link.

Section 1. Enter the tracking number without any spaces as shown on your pre-paid UPS label. This number is 18 characters long and always starts with "1Z" e.g. 1Z29R0336801864298

Section 2. You do not need to enter a UPS account number, please leave this field blank Then fill out your contact details for the location where you would like the collection to take place.

Section 3. Please fill out the number of packages that you are returning and calculate the total weight of your package (a pair of shoes is roughly 1KG). Choose the shipping service which is "UPS International Service", then under that heading "UPS Standard".

Section 4. Please fill in the date, time and any special instructions for the driver for your desired collection time.

Once you have filled in all the necessary information, press Next, review your details and press Next again. This collection service is FREE to all customers who have a valid UPS return label.

Delivery to Multiple Addresses

For deliveries to multiple addresses, simply place a separate order for each delivery address.

Unshippable Territories

New Balance does not currently deliver to the following territories

Country Territory

United Kingdom

Gibraltar

Akrotiri and Dhekelia

Falkland Islands

South Georgia and the South Sandwich Islands

British Antarctic Territory

Bermuda

Cayman Islands

Anguilla

Montserrat

British Virgin Islands

Turks and Caicos Islands

British Indian Ocean Territory

 Pitcairn Islands

 Isle of Man

Guernsey, with dependencies of: Alderney, Herm, Sark

Jersey

Italy

Livigno

Campione d'Italia

Cyprus

UN Buffer Zone

Northern Cyprus

Denmark

Greenland

Faroe Islands

Finland

Åland Islands

Germany

Büsingen am Hochrhein

Heligoland

Greece

Mount Athos

France

French Guiana

Guadeloupe

Martinique

Réunion

Mayotte

Saint Martin

Saint Barthélemy

Saint Pierre and Miquelon

Wallis and Futuna

French Polynesia

New Caledonia

French Southern and Antarctic Lands

Clipperton Island

Netherlands

Bonaire

Saba

Sint Eustatius

Curaçao

Sint Maarten

Aruba

Portugal

Azores

Madeira

Spain

Canary Islands

Ceuta

Melilla