Become a New Balance member by creating an account. Members enjoy a variety of benefits including year-round free shipping, special offers, and invites to select events.
Free Shipping
Members get free shipping on all orders.
Free Shipping
Members get free shipping on all orders.
Access to special offers
Members are able to shop select offers only offered to them.
Access to special offers
Members are able to shop select offers.
Birthday rewards
Members receive a special offer on their birthday.
Birthday rewards
Members receive a special offer on their birthday.
3D foot scan
Always have access to your best fit. Members can save the 3D foot scan performed in-store to their New Balance account.
Available from November 12th
3D foot scan
Always have access to your best fit. Members can save the 3D foot scan performed in-store to their New Balance account.
Available from November 12th
Event invitations
Members are invited to select New Balance events.
Event invitations
Members are invited to select New Balance events.
Run Product Specialist
Members get direct access to our Run Specialists for personalised footwear advice, via our members-only phone line and email.
Run Product Specialist
Members get direct access to our Run Product Specialists for personalised footwear advice, via our members-only phone line and email.
Frequently Asked Questions
You can create your New Balance account by signing up online.
You can create your account by signing up online - our terms and conditions include our terms of membership. This membership scheme is currently exclusive to customers in the UK.
As a New Balance member, you can unlock a whole host of benefits:
• Always on free shipping
• Access your 3D foot scan from your account
• Access to special offers
• Get invited to select New Balance events
• Members get direct access to our Run Product Specialists for personalised footwear advice, via our members-only phone line and email.
You do not have to pay a fee to become a member.
You can enjoy benefits immediately after signing up and verifying your account. New Balance membership is not a program that includes the accumulation of points.
You can opt in when you create your account, or subscribe to our emails at any time.
3D foot scans are an in-store service, performed at select New Balance retail locations. To find the location nearest you, navigate to our find a store page.
When you have your 3D foot scan performed at a participating New Balance retail location, make sure to provide the same email address that you used to create your account.
- Get in touch: Contact our Customer Service team here to book your session with Run Product Specialist.
- Tell us about your running: Share your weekly mileage, preferred surfaces, past shoe experiences, and future goals.
- Receive expert advice: Our Run Product Specialists will recommend the best shoes for you.
- Shop with confidence: We’ll point you directly to the right options on our site.
You may create a New Balance account on the Website, where you will be able to modify your contact information, update your billing and shipping addresses, view past orders, and view any 3D scans of your feet. To delete your account, please contact our Customer Care team here. For security purposes, complete credit card information (for example, your CCV number) is not saved with your account. Remember that you are responsible for protecting the username and password for your account and, as set forth in the Terms & Conditions and Privacy Policy, you will be responsible for all activity occurring through the use of your user name and password.
