HELP WITH YOUR ONLINE ORDER?
Call 0800 802 1057
Opening Times: *Mon - Fri 9 AM - 6 PM (GMT)
Sat & Sun Closed
Search Our FAQ
Find answers to your most frequently asked questions:
MOST FREQUENT FAQs
How do I return an item?
When can I expect my refund?
Why was my order cancelled?
How long does delivery take?
How do I cancel or change an order?
Where is my order?
How do I get my 15% off Welcome code?
How much are delivery costs?
What payment methods do you accept?
How do I exchange an item?
Why has my NB1 order been cancelled?
When will I receive my NB1 shoes?
24 hours a day, 7 days a week
You can live chat with us:
MON - FRI 9 AM - 6 PM (GMT)
Get help and support or provide feedback:Send an Email
We will aim to respond within 1 working day
You can reach us at: 0800 802 1057
Mon - Fri 9 AM - 6 PM (GMT)
Closed Sat & Sun
We will do our best to reply to your request the first working day after our upcoming holidays.
Non Web Orders
Please contact our head office on:
Telephone: 0800 389 1055