Customer Care

eGift Terms & Conditions

eGifts are available in increments of £25 - £500 and may be ordered online or through Customer Care at 0800 802 1057.

Each eGift includes a message and is sent to the recipient's email address immediately after the credit card is processed. eGift purchases are processed separately from other items in your shopping cart. Your order confirmation is your receipt.

eGifts are redeemable for merchandise at newbalance.co.uk only. Upon redemption, any unused balance will be carried over for future purchases and may not be redeemed or exchanged for cash or another eGift. If the purchase total exceeds the eGift amount, the difference must be paid using a credit card.

LOST OR STOLEN eGIFTS

An eGift should be treated like cash. They will not be replaced if lost or stolen without proper proof of purchase.

FRAUD

We reserve the right to refuse, cancel or hold for review eGifts and orders for suspected fraud, eGifts mistakenly issued in an incorrect denomination, or other violations of eGift policies.

The above terms and conditions are void where prohibited by law. For questions regarding eGifts, please contact our Customer Care department at 0800 802 1057.

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