Online shopping or product help:
0808 101 2828
0808 101 2828
Mon-Fri: 10 AM-10 PM
Sat-Sun: Closed
Sat-Sun: Closed
Retailer and corporate enquiries:
0800 389 1055
0800 389 1055
Email Customer Care
Order Changes/
Cancellations
To provide you with the best service possible, New Balance processes orders soon after they’re received. Unfortunately, once your order is placed, we cannot change or cancel it. If you placed your order in error, please call our Customer Care department at 0808 101 2828 for assistance.
