Customer Care


Gifting made easy

The holiday period has started.
Discover our services to make
your holiday
shopping relaxed and care-free.

Stress free shopping with New Balance

Gift Guide


Find something special for all
the names on your list.

Delivery & Shipping

Enjoy free standard shipping and check out our delivery times below to make sure to receive by 24/12! For further information, please visit our Shipping & Delivery page.

FREE STANDARD SHIPPING on all orders above £50

Free Returns

Free returns on all orders. Items purchased on between November 1, 2017 and December 31, 2017 are eligible for return until January 31, 2018. To find out more about Returns, click here.

Wish List

Wish List - Share What You're Wishing For. To find out more about our wish list, click here.


eGifts - If You're Spoilt For Choice. To find out more on how to send an E-Gift, click here.

Promotional Exclusions

New Balance strives to offer you the best value for your money with special sales and discounts throughout the year. Some footwear/apparel styles, however, are currently excluded from all discounts, coupons and promotional codes. Exclusions are indicated on product pages.


Review our FAQs
Live Chat*
Email Customer Care
Call 0800 802 1057*

*Opening Times:
Mon - Fri 9 AM - 6 PM (GMT)
Sat & Sun Closed

Holiday Closings

25 December
26 December
1 January

We will do our best to reply to your request the first working day after our upcoming holidays.

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